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Develop the retail sales channel in Northern Brazil by prospecting and activating partners, onboarding stores, managing retailer relationships, training sales teams, monitoring in-store execution and portfolio health, tracking commercial targets, and reporting market insights. The role requires strong field presence, frequent store visits, regional travel, and residence in Belém, Pará.

The Process Analyst will enhance operational processes for efficiency, engage with business leaders, and support teams with data analysis.

Provide empathetic, efficient customer support across channels; investigate root causes, resolve issues, track tickets, and improve processes. Use CRM, automation, AI tools and collaborate with Product, Technology and Operations to enhance knowledge bases and customer journeys.

The Process Analyst will drive operational efficiency by creating and improving processes, managing projects, and analyzing data while supporting teams with training and development.

The Process Analyst will improve business processes, engage stakeholders, and create systems primarily using SQL and Google Cloud Platform.

Lead and develop the B2B CX team, manage outsourced B2C operations, and drive continuous improvement using AI, automation, CRM, and data. Own customer journeys, monitor KPIs (SLA, CSAT, NPS, AHT), build processes, coordinate with Product/Tech/Commercial, and implement data-driven solutions to increase efficiency and quality.

The HRIS Specialist manages and optimizes HRIS processes, ensures data integrity, supports compliance with labor laws, and trains HR staff. They also identify improvement opportunities and generate HR reports.

Senior QA Engineer embedded in a squad owning test architecture, automated test suites, performance/load and contract testing, Definition of Done, mentoring QA Engineers, triaging complex failures, and driving chapter-level QA initiatives including AI-assisted tooling.

Lead the Aftersales Engineering squad owning architecture, APIs, data models, and integrations for post-sale workflows (swap, repair, claims, returns). Drive quality, pull-request reviews, release sign-off, operational configurability, dashboards, and partner governance. Provide hands-on technical leadership and day-to-day people unblocking for 4–6 engineers, enforce engineering standards, and collaborate closely with Product and Platform teams.

The Sales Representative at Watu Simu drives sales, supports dealers, manages performance analysis, and ensures compliance with company policies.