Top Tech Jobs & Startup Jobs

Provide empathetic, efficient customer support across channels; investigate root causes, resolve issues, track tickets, and improve processes. Use CRM, automation, AI tools and collaborate with Product, Technology and Operations to enhance knowledge bases and customer journeys.

Lead and develop the B2B CX team, manage outsourced B2C operations, and drive continuous improvement using AI, automation, CRM, and data. Own customer journeys, monitor KPIs (SLA, CSAT, NPS, AHT), build processes, coordinate with Product/Tech/Commercial, and implement data-driven solutions to increase efficiency and quality.

The Process Analyst will enhance operational processes for efficiency, engage with business leaders, and support teams with data analysis.

The Customer Success Manager ensures customer achievements through product utilization, relationship building, onboarding support, performance tracking, and effective feedback implementation.

The Process Analyst will drive operational efficiency by creating and improving processes, managing projects, and analyzing data while supporting teams with training and development.

The Process Analyst will improve business processes, engage stakeholders, and create systems primarily using SQL and Google Cloud Platform.

The Sales Representative will drive sales growth by recruiting new dealers, managing relationships, executing training, and ensuring compliance with company policies while achieving sales targets.

Manage full employee lifecycle: recruitment, onboarding, performance management, employee relations, payroll submission, HR policy development, and MIS data accuracy. Oversee facilities, procurement, travel logistics, workplace safety, and document management to ensure efficient operations and compliance.

The HRIS Specialist manages and optimizes HRIS processes, ensures data integrity, supports compliance with labor laws, and trains HR staff. They also identify improvement opportunities and generate HR reports.

The Sales Representative at Watu Simu drives sales, supports dealers, manages performance analysis, and ensures compliance with company policies.