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Provides executive-level IT support to University of Pennsylvania leadership and staff through remote, desk-side, phone, email, and ticketing channels. Diagnoses hardware, software, operating system, and network issues; configures and deploys desktop systems; supports high-level meetings and audiovisual needs; maintains inventories and documentation; manages client relationships; and participates in IT projects. Requires confidentiality, flexibility, strong customer service, and occasional evening or weekend availability.

Leads Penn Libraries’ donor and stakeholder engagement portfolio, including board meetings, regional cultivation events, on-campus programs, development initiatives, and campus visits. Manages event logistics, vendors, registration, schedules, briefings, catering, and follow-up while coordinating internal and external partners. The role supports donor cultivation, stewardship, fundraising goals, and meaningful experiences for board members, donors, prospects, and families.

Leads finance and planning for the Student Support portfolio, including annual budgeting, forecasting, multiyear financial planning, variance analysis, financial modeling, and resource allocation recommendations. Serves as the primary financial advisor to portfolio leadership, oversees financial reviews, resolves complex budget issues, and provides guidance to budget and operations staff. Supports institutional analyses and special financial planning initiatives.

Provides high-level executive assistance to the Dean, including strategic calendar and activity management, communications coordination, relationship management, publication reviews, external relations, special initiatives, and event support. The role serves as a liaison with local, national, and international contacts, maintains operational systems, supports the Dean’s research program, and handles confidential matters requiring sound judgment and discretion.

Negotiate and finalize complex corporate-sponsored clinical trial and research agreements, including confidentiality agreements. Coordinate with cancer center, medical school, and university research administration offices to resolve contractual issues and support rapid clinical trial activation. Advise colleagues and stakeholders on research administration processes, serve as a resource to the legal office, and provide direction to contract administrators.

Leads university-wide AI strategy and initiatives, identifying and prioritizing use cases across academic, research, and administrative functions. Develops AI roadmaps, coordinates projects from ideation through implementation, aligns technical teams and campus stakeholders, and advises executive leadership. Promotes responsible AI through governance, risk management, privacy, and ethics practices while coordinating with procurement, legal, compliance, and AI vendors.

Provides on-site and hybrid IT support for Penn Wellness and broader university clients. Responsibilities include troubleshooting hardware, software, networks, macOS and Windows systems; managing endpoints; supporting virtual desktops and EMR technologies; documenting procedures; advising clients; and participating in technical initiatives. The role includes alternate Tuesday-through-Saturday scheduling, Saturday coverage, occasional evenings or additional weekends, and work in clinical and administrative environments requiring confidentiality.

Serve as the functional co-lead for Workday Payroll, configuring and optimizing payroll processes, tax setups, deductions, reports, integrations, and accounting rules. Provide backup support for Workday Time Tracking, troubleshoot payroll issues, conduct audits and root-cause analyses, and lead testing for enhancements, regulatory updates, integrations, and biannual releases. Partner with Payroll, HR, Benefits, Finance, IT, and business stakeholders to translate requirements into system solutions and ensure compliance with payroll regulations and university policies.

Provides advanced desktop, IT, and audiovisual support across university campus locations. Advises clients on AV solution selection, implementation, testing, and use; troubleshoots AV, hardware, software, and network issues; supports in-person, virtual, and hybrid events; manages updates, inventories, documentation, vendors, and projects; and delivers client training and communications. Occasional evening, weekend, and holiday coverage may be required.

Leads the integration of IT teams across five university divisions into a unified organization. Serves as the senior technology partner to vice presidents, overseeing service delivery, infrastructure, applications, cloud, networking, cybersecurity, data, resilience, budgets, vendors, and operational improvement. Builds a collaborative, high-performing IT workforce through organizational change, professional development, succession planning, and cross-training while aligning divisional needs with enterprise technology standards.