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Support account management team by liaising with clients, handling system entries, managing statements of work and project plans, assisting product/promotion launches, and ensuring high customer satisfaction.

Lead account management for multiple complex 3PL/contract manufacturing clients. Serve as advisor, project manager, and liaison to operations; manage onboarding, statements of work, project plans, pricing/credits, procurement decisions, and client retention. Identify revenue opportunities, escalate issues, and mentor Client Services team while coordinating cross-functional execution to meet client expectations.

Provide high-level administrative and operational support to the President (primary), CRO, and HR Director. Manage complex calendars, executive travel logistics, expense reconciliation, executive communications, office operations, vendor and facilities coordination, onboarding logistics, meeting prep, and project/action-item tracking while maintaining confidentiality and executive presence.

Partner with operations leadership in a high-volume 3PL to build and maintain financial models, lead budgeting and forecasting, produce actionable reports and KPIs, analyze labor and billing structures, support accounting, and present insights to leadership to drive profitability.