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Provide administrative and clerical support to the Client Services team: filing, correspondence, phone/email communication, document preparation, process implementation, records management, and confidential handling of sensitive materials. Support the Quality Assurance Manager, present a professional and culturally appropriate image, and perform other duties as assigned. In-office role with occasional travel and evening/weekend availability required.

Coordinate onboarding, training, and professional development; design and maintain learning materials and LMS content; track mandatory/system training completion; support performance reviews, leadership development, and succession planning; measure training effectiveness and maintain training records and reports.

Provide operational leadership for Education, Training and Research by translating strategy into operational plans, overseeing budgets, systems, IT liaison, shared services coordination, policy implementation, and staff leadership to ensure efficient program delivery, compliance, and continual improvement.

Provide administrative, coordination, and project support to the Manager and Education, Training and Research leadership. Maintain work plan trackers, reporting tools, meeting logistics, and prepare reports, presentations, and communications to support strategic initiatives and decision-making.

Provide high-level administrative, operational, and project coordination support for provincial initiatives and the Voyageur Trades Program, including scheduling, records management, tracking project deliverables, vendor and procurement support, event logistics, reporting, and developing trackers and document-control systems. Act as a central administrative liaison across departments and support onboarding, compliance, and continuous process improvements.

Lead strategic and operational delivery of province-wide education, training, and employment programs for Métis citizens; manage budgets, supervise regional managers, ensure compliance with funding agreements, build employer and community partnerships, oversee service delivery systems and program evaluation, and support career and job-readiness initiatives.

Develop and execute digital communication plans; maintain website and social media; create and edit content and collateral; monitor media and analytics; respond to followers; support events (photography/social); collaborate with stakeholders to meet communications goals.

Lead regional client services for Education, Training and Research by managing operations, budgets, staff, and program delivery. Develop regional work plans, conduct labour market analysis, ensure compliance with ISETP and departmental procedures, prepare fiscal and program reports, coordinate mobile services, and build partnerships with government, employers, and stakeholders.