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Leads client success and production support for enterprise financial technology clients. Manages Client Success and Production Support teams, escalations, SLAs, incident resolution, QBRs, client communications, support metrics, and service improvements. Personally investigates technical issues using logs, APIs, JSON, and data while partnering with Engineering, Product, Infrastructure, Security, Sales, and Operations. The role requires 24x7 availability, NYC office presence, and up to 25% domestic travel.

The role involves reverse engineering and optimizing complex database environments, analyzing database schemas, designing data models for efficiency, and administering enterprise databases.

The Director of Sales will drive SaaS adoption in Financial Services by building a prospect pipeline, managing sales cycles, and collaborating with teams to exceed targets and deliver value.

The Pre-Sales Engineer supports the sales team with technical expertise, develops solutions for enterprise clients, and collaborates across departments to ensure client satisfaction and successful implementation of the Ninth Wave Platform.