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Chief of Staff serving as a strategic advisor and organizational integrator for WES Canada’s Managing Director and leadership team. Responsibilities include coordinating executive priorities, board governance, strategic planning, dashboards, budgets, communications, cross-functional initiatives, and organizational reporting. The role manages high-priority projects, supports decision-making, monitors execution, builds stakeholder relationships, and supervises administrative staff in a complex, matrixed nonprofit environment.

Design and develop e-learning and instructor-led training by conducting needs analyses, applying ADDIE and Blooms Taxonomy, collaborating with SMEs, using Articulate and AI tools, creating assessments (Kirkpatrick), and managing multiple projects to ensure effective, accessible learning.

Conduct learning needs analyses, define measurable objectives, and design e-learning and instructor-led modules using ADDIE. Convert existing materials with Articulate and AI-assisted tools, create assessments using Bloom's Taxonomy and the Kirkpatrick model, leverage UKGPro LMS for deployment and reporting, and manage multiple projects with SMEs to ensure quality and timely delivery.

Coordinates the CEO’s major activities, executive engagements, board meetings, events, travel, and cross-functional processes. Prepares agendas, briefings, presentations, analytics, minutes, and follow-ups while supporting senior leadership priorities and strategic projects. Partners with the Chief of Staff, Executive Assistant, Communications team, and organizational stakeholders to ensure effective execution, communication, and governance. The role requires strong organization, discretion, judgment, communication, and regular in-person presence in New York City.

Support Chief of Staff and Chief Social Impact Officer with leadership operations, calendar and meeting management, priority tracking, budgeting support, cross-team coordination, reporting, and ad-hoc project support to ensure alignment and execution across systems change initiatives.

Lead research and analysis on career pathways and skills; synthesize and disseminate insights for strategy and implementation; manage knowledge mobilization, cross-country learning, and knowledge platforms (e.g., SharePoint); produce briefs, reports, and communication products and coordinate across teams and consultants.

Support day-to-day implementation and coordination of Career Pathways initiatives across the U.S. and Canada: manage workplans, partner engagement, events, documentation, tracking in shared systems, and surface learnings for adaptive improvement.

Support the Chief of Staff and Chief Social Impact Officer by coordinating leadership operations, managing calendars and priority trackers, preparing meeting materials, tracking action items, assisting budgeting and expense tracking, building systems for priority and risk tracking, coordinating cross-team timelines and deliverables, supporting reporting, and providing surge capacity for systems change initiatives.

Coordinate day-to-day implementation of Career Pathways initiatives across Canada and the U.S., including planning, partner engagement, event logistics, milestone tracking, documentation, and synthesizing learnings for leadership to support continuous improvement.

Monitor high-visibility public discussions about WES across social platforms, correct misinformation, provide factual guidance, escalate sensitive issues, and direct users to official support. Share community insights with cross-functional teams to improve FAQs, documentation, and messaging while maintaining brand safety and following engagement and escalation protocols.