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Support member and volunteer relations, provide customer service for education and certification processes, maintain databases and reports, assist with financial tasks (dues, AP/AR), review marketing collateral, and help prepare conferences and meetings.

Support association clients by managing membership lifecycle (recruitment, renewals, retention), handling certification and volunteer interactions, maintaining databases and financial tasks (AP/AR), producing communications and website updates, coordinating committees, and assisting with meetings and conference exhibits.

Lead day-to-day project execution for client accounts: manage timelines, budgets, deliverables, and cross-functional teams; run client meetings; draft presentations and reports; perform QA; mentor junior staff; identify process improvements and support strategic initiatives.

Drive membership growth through prospecting, consultative sales, and pipeline management. Manage outreach via phone, email, LinkedIn and events, use Salesforce/CRM for forecasting and reporting, collaborate with marketing and operations, analyze trends to improve conversion, represent clients at events, and ensure smooth onboarding and member service.

Lead the ISTAT Foundation as chief staff officer, translating board strategy into operational plans, overseeing governance, fundraising, programs, finance, communications, and stakeholder relationships to professionalize and scale the organization.

Execute full-cycle recruiting across multiple functions and locations, source passive candidates, manage interviews and offers, build talent pipelines, maintain metrics and reporting, leverage ATS and AI-enabled sourcing tools, support employer branding and process improvements, and represent the company at events and career fairs.

Support association members and volunteer leaders by managing committee operations, coordinating virtual/hybrid/in-person meetings, tracking action items, preparing minutes, maintaining membership data and reports, conducting research, and providing administrative and project support across client teams.

Coordinate educational program planning for multiple clients including project management, speaker/vendor relations, content development, on-site execution, committee liaison, volunteer management, financial monitoring, and year-round program administration.

Coordinate exhibitor and sponsor relationships for trade shows, supporting pre-show and onsite execution, vendor/contracts review, floor plans, sponsorship fulfillment/tracking, ROI reporting, and cross-team collaboration to improve processes and attendee/exhibitor experiences.

Serve as staff liaison and regional administrator for four regional boards; manage member support inboxes and inquiries; support regional and local events (registration, webinars, promotional emails, on-site travel); coordinate membership dues, reimbursements, and invoices; maintain and update database records and rosters to ensure data accuracy.