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Perform routine clerical duties for Corporate Trust: review loan/collateral documents, process files, research and report exceptions, correct errors, and communicate with internal and external contacts to ensure compliance and client satisfaction. Meet daily production goals, complete repetitive tasks accurately, and use Microsoft Office and other software while working on-site full time.

Process customer payments for the National Lockbox team using the Falcon machine. Review and sort mail, extract and verify payment information, and accurately process transactions (credit card, finance, mortgage) to meet productivity, quality, and timeline targets while resolving exceptions and maintaining data accuracy.

Lead risk oversight for consumer lending default operations (loss mitigation, collections, bankruptcy, foreclosure). Advise business leaders, perform risk assessments, strengthen controls, support governance, guide transformation, and coordinate with Audit/Compliance to identify and remediate operational and regulatory risks.

Supervise a small team of Mortgage Loan Originators, manage daily loan origination activities, ensure timely document collection, meet annual loan volume goals, develop referral relationships with brokers/builders, participate in industry associations, recruit and retain talent, and maintain required NMLS registration and compliance with mortgage regulations.

Lead ServiceNow Platform Architect and Technical Owner for the CSMNOW platform. Designs scalable, secure ServiceNow solutions, owns platform health, upgrades, patching, DR exercises, monitoring, governance, and SLOs. Partners with Enterprise Architecture, engineering, QA, and business stakeholders to deliver integrations, automation, and enterprise-aligned ServiceNow capabilities.

Lead design, development, governance, and support of enterprise-scale Salesforce solutions. Build with Apex, LWC, Flows and CI/CD, define data/security/integration architecture, drive technical design, mentor engineers, manage production incidents, and ensure compliance with security and enterprise standards.

Process high-volume payments and documents for lockbox operations, including data entry (10‑key), scanning, mail sorting, exception resolution, and cross-functional production support. Requires accuracy, speed, and customer-focused communication in an on-site operations environment.

Advise leaders and employees on employee relations and performance management (absenteeism, performance, misconduct, compensation). Coach, investigate, resolve employment issues, ensure policy and legal compliance, and promote a positive workplace culture.

Provide cross-functional production support for operations services including payment and claim processing, data entry, exception research, troubleshooting, vendor/client interaction, and implementing processing improvements. Perform routine tasks in operational systems, escalate issues, and may handle physical processing duties (lifting, standing, repetitive motions).

Provide comprehensive financial solutions to small businesses ($500K–$2.5M revenue), deepen and develop relationships via outside prospecting and routine outreach, handle account openings and servicing, collaborate with branch and business partners, meet assigned revenue targets, and refer clients to other U.S. Bank business lines as needed.