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Lead end-to-end product ownership for Engageware's Enterprise Appointment Scheduling platform: set multi-year strategy, define AI roadmap, engage enterprise customers, validate use cases, drive engineering delivery, own integrations and platform architecture, and measure business outcomes.

Responsible for managing high volumes of technical support tickets, conducting diagnostics, collaborating with teams, and ensuring service quality under pressure.

As a Senior Customer Success Manager, you'll oversee customer accounts, ensure satisfaction and adoption, and collaborate with various teams to improve customer experiences and renew contracts.

Manage a ~40–50 account portfolio to drive adoption, retention, renewals, and expansion. Deliver executive-level reviews, coordinate cross-functional support, monitor product usage and account health, provide data-driven insights, and act as primary customer escalation and advocate for product and service improvements.