Manage a ~40–50 account portfolio to drive adoption, retention, renewals, and expansion. Deliver executive-level reviews, coordinate cross-functional support, monitor product usage and account health, provide data-driven insights, and act as primary customer escalation and advocate for product and service improvements.

Lead end-to-end product ownership for Engageware's Enterprise Appointment Scheduling platform: set multi-year strategy, define AI roadmap, engage enterprise customers, validate use cases, drive engineering delivery, own integrations and platform architecture, and measure business outcomes.