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Serve as first point of contact for customers across phone, email, and chat. Troubleshoot, validate, and replicate incidents, triage and escalate tickets, document resolutions, use internal tools/knowledge bases, collaborate with teams, mentor junior staff, and identify trends to improve the customer experience.

Design, build, and own scalable, secure microservices and hybrid cloud/on-premise solutions using .NET (.NET Core/.NET 6). Lead architecture, integrations, CI/CD and TDD practices, leverage containerization (Docker), collaborate cross-functionally, and integrate agentic AI tools to accelerate development and validate AI-generated code.

Owner of global eCommerce strategy and platform performance on BigCommerce. Manages platform configuration, NetSuite integration, catalog governance, CRO programs, analytics reporting, and cross-functional enablement. Combines hands-on operational execution (order management, customer service) with strategic roadmap and stakeholder alignment.

Senior HR Business Partner for APAC & EMEA providing strategic and operational HR support: workforce planning, talent management, org design, employee relations, policy compliance, engagement, people analytics, and HR operations oversight. Partners with regional leaders and global HR to drive culture, leadership development, succession planning, and HR program adoption across multiple countries.

Design, develop, and execute automated test scripts using Java; create test designs, run test suites, analyze results, and generate reports. Collaborate with engineering teams and undergo upskilling to maintain and extend the automated test suite for software and hardware products.

The Sales Manager will drive market share by generating revenue from new and existing accounts, ensuring customer engagement and relationship management, and collaborating internally to meet sales goals. Travel is essential for visiting customers and sourcing opportunities.