Respond to client chats, calls, and emails; explain translation and interpreting services and pricing; process inbound leads; update project status and tracking systems; forward inquiries to appropriate teams; follow policies and complete documentation and assessments as required.

Create and optimize SEO-friendly content for blogs, websites, email, social media, and marketing materials; manage editorial calendar; proofread and edit; analyze performance and implement improvements; collaborate with marketing team and promote services with compelling CTAs.