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Lead design, development, and deployment of ML models for forecasting, optimization, personalization, and risk detection. Build data pipelines, experimentation frameworks, pricing and incentive algorithms, and metrics tracking. Partner with Product, Engineering, and Operations, maintain data quality, mentor junior scientists, and translate insights for non-technical stakeholders.

Design, build, and maintain scalable cloud infrastructure and CI/CD pipelines. Improve reliability, observability, security, and operational efficiency. Automate provisioning, support incident response, troubleshoot production issues, and collaborate with engineering and product teams to improve developer experience.

Work with experienced engineers to build and maintain backend features and APIs, write well-tested code, debug production issues, monitor performance, participate in code reviews, and contribute to documentation and internal tools while learning engineering best practices.

Support the Zonal Manager in daily operations, people management, KPI tracking and reporting, vendor and rider feedback, recruitment and training, compliance, escalation handling, and driving local growth initiatives. Step in for the Zonal Manager as needed and lead special projects to improve delivery performance and retention.

The Customer Support Representative helps resolve issues for customers, riders, and vendors via various communication channels. Responsibilities include managing orders, maintaining a knowledge base, ensuring high-quality customer interactions, and supporting internal teams.

The Senior Operations Associate manages daily store operations, ensures order fulfillment, coordinates with suppliers, tracks metrics, and oversees agents and associates.

The Senior Operations Associate will manage daily store operations, ensure order fulfillment, supervise staff, and maintain supplier relationships, focusing on efficiency and performance tracking.