Provides phone and email technical support to service and retail partners for e-bikes. Investigates issues, gathers information, guides partners through troubleshooting, and coordinates with workshops and internal teams. Builds expertise in bikes, tools, and processes while managing changing priorities and communicating clearly with technical and non-technical audiences in English and German.

The Sourcing Specialist will manage and optimize supply chains for electronic components, develop sourcing strategies, and collaborate with teams to mitigate risks and ensure production continuity.