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Provides expert technical support for Quantum storage solutions, troubleshooting customer environments, isolating product and ecosystem issues, and guiding solution implementation. Designs enterprise storage architectures across industry verticals, supports backup, recovery, archival, replication, and media workflows, and collaborates with customers, partners, and engineering teams. The role requires bilingual English and German communication, UNIX and storage administration expertise, customer relationship management, technical sales support, and participation in weekend on-call rotations.

Designs and develops full-stack web applications using React, TypeScript, Vue, and UI-focused backend services. Builds REST or GraphQL APIs, BFF architectures, cloud infrastructure, databases, authentication, and caching solutions. Leads performance, accessibility, security, testing, CI/CD, observability, and reliability initiatives. Provides technical leadership through code reviews, architecture decisions, mentoring, refactoring, and cross-team collaboration.

Provides technical support and solution design for Quantum enterprise storage products and media workflows. Troubleshoots issues across products, ecosystems, backup hosts, operating systems, storage networks, and backup applications. Works directly with customers and partners, resolves incidents, supports implementations, improves solutions with product engineering, and ensures customer satisfaction. Requires enterprise storage, backup, recovery, UNIX/Linux, Windows, SAN, and virtualization expertise.

Provides pre-sales technical expertise for complex products, applications, and solutions. Supports sales teams and customers through presentations, demonstrations, product capability assessments, and solution design. Evaluates customer needs, prepares technical specifications, develops implementation plans, and may rapidly prototype mini-applications to demonstrate feasibility. Consults with prospective users and validates product capabilities.

Develops and interprets financial concepts for planning and control. Analyzes current and future financial performance, prepares forecasts and financial plans, and evaluates acquisition activity, investment opportunities, rates of return, depreciation, working capital, and governmental requirements. Conducts economic research and summarizes recommendations to support business and financial decision-making.

Design, develop, troubleshoot and debug software for enhancements and new products. Build software and tooling for design, infrastructure and technology platforms (operating systems, compilers, networks, databases, cloud and Internet tools). Evaluate hardware compatibility and influence hardware design decisions.

Develops and applies financial planning and control concepts. Analyzes current and projected financial performance, prepares financial plans and operating forecasts, and evaluates acquisition activity and future requirements. Conducts economic research on rates of return, depreciation, working capital, investments, investment performance, and governmental requirements.

Provide technical support for Quantum tape library and storage customers across EMEA via phone, email, and chat. Troubleshoot hardware, electro-mechanical and software issues, document incidents in CRM, escalate defects to engineering, contribute to knowledge base, mentor junior staff, and participate in weekend/on-call rota.

Maintain and redesign HR processes across the employee lifecycle, document workflows, identify gaps and compliance risks, and implement automation using HRIS and Microsoft 365 tools. Partner with HR, Payroll, Benefits, Finance, Legal, and IT to deploy scalable solutions and manage HR programs including onboarding, benefits administration, compliance, and offboarding.

Plan and execute functional, regression, integration, and solutions testing for USP and video surveillance releases. Build and maintain test rigs and QA lab hardware, perform security/vulnerability and VMware compatibility testing, write test plans and cases, reproduce and investigate escalations, coordinate QA team tasks, and produce product/support documentation and training while driving issues to resolution with cross-functional teams.