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Build and manage relationships with educators, administrators, and technical contacts; monitor account health using Power BI, Amplitude, and Salesforce; lead customer training; troubleshoot access issues; create educational resources; support renewals and digital upsells; and collaborate cross-functionally to drive product adoption and customer success.

Leads day-to-day community management and growth across branded social channels, developing platform-specific voices, engagement plans, and cross-promotional campaigns. Collaborates with marketing and communications teams to amplify books, authors, seasonal initiatives, and social commerce. Uses social listening and analytics tools to monitor sentiment, behavior, engagement, and growth, translating insights into recommendations. Creates select social content, manages content calendars, and stays current on evolving platforms, technologies, and community trends.

Sell Macmillan Learning textbooks, software, and digital solutions to college faculty and campus staff in the Boston territory. Conduct on-campus sales calls, demonstrate products, develop customer relationships, coordinate digital product onboarding and training, provide support, track activities in Salesforce and Slack Elevate, manage expenses, and share market feedback. The role requires local travel, presentations, collaboration with internal teams, and additional hours during peak selling seasons.

Evaluates and negotiates commercial purchase agreements, master service agreements, RFP terms, and student data privacy agreements for education customers. Ensures compliance with FERPA, COPPA, and internal security requirements; manages contract repository metadata and audit readiness; produces contract status and KPI reports; monitors renewals and license expirations; and partners with Sales, Finance, Legal, and Information Security.

Provides administrative and sales operations support to Trade Sales Canada and International Sales teams. Responsibilities include compiling POS and analytical reports, preparing presentations, managing galley requests and ISBN setup, supporting sales trips and book fairs, maintaining account information, communicating with accounts, and tracking special printings and bindery orders. The role requires strong organization, prioritization, follow-through, problem-solving, attention to detail, and proficiency with Microsoft Office and digital systems.

Provides first-level technical support through phone, email, chat, ticketing, and remote assistance. Troubleshoots Windows, Microsoft 365, authentication, endpoint, VPN, account, and access issues; manages incidents and service requests against SLAs; documents resolutions; escalates complex problems; administers Active Directory; supports onboarding, hardware setup, software installation, and provisioning; and collaborates with infrastructure, application, networking, and security teams.

Lead and develop a team of Sales Specialists to drive growth in higher education disciplines. Provide coaching, field support, cross-functional coordination with Marketing and Editorial, sales strategy execution, forecasting, and market feedback. Travel frequently to support sales meetings, conferences, and training; manage hiring, training, and performance of direct reports.

Own a Wisconsin territory selling Macmillan Learning course materials and Achieve to higher education customers. Develop territory strategies, identify adoption opportunities, conduct discovery conversations, deliver tailored demonstrations, and manage multi-stakeholder sales cycles from initial interest through implementation. Build long-term relationships with faculty and institutional decision-makers, maintain Salesforce pipeline records and forecasts, collaborate with marketing and customer success, manage travel and budgets, and share market insights. The role requires extensive territory travel, campus visits, seasonal schedule flexibility, and frequent overnight trips.

Own relationships across a portfolio of higher-education accounts, manage renewals and account health, identify growth opportunities, and coordinate with Sales, Customer Success, Support, Marketing, and Product. Maintain account plans, CRM data, and forecasts while gathering customer feedback and supporting adoption and value realization. The remote role covers Kansas City, Missouri, Chicago, Madison, Milwaukee, Minnesota, and Iowa.

Manage a portfolio of higher-education accounts by building stakeholder relationships, protecting renewals, identifying growth opportunities, and coordinating with Sales, Customer Success, Support, Marketing, and Product. Maintain account plans, CRM data, forecasts, and account health insights while helping customers achieve value from adopted learning products. The role requires managing multiple priorities, sharing customer and market feedback, and leading internal reviews for strategic accounts.