Provide remote technical support for hosted software, servers, networking and hardware. Troubleshoot and resolve customer issues via phone, chat, and email; escalate complex cases; perform application QA for setups/upgrades; create and maintain knowledge base articles and documentation; collaborate with vendors and internal teams; participate in on-call rotation and mentor junior staff.

Convert inbound qualified leads into closed business by managing the sales funnel, conducting discovery calls and presentations, and maintaining an accurate CRM pipeline. Collaborate with account management for hand-offs, provide feedback to marketing, forecast sales, and stay informed on AEC and project controls industries to position LoadSpring's SaaS solutions as ROI-driven answers to client needs.

Convert inbound qualified leads into closed business by managing the sales funnel, conducting discovery and presentations, maintaining pipeline and CRM records, forecasting, collaborating with account management, and positioning LoadSpring solutions to meet client needs in AEC and project management sectors.