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Lead and scale Esper’s Customer Success function, owning customer adoption, health, renewals, retention, expansion, support coverage, and customer advocacy. Build scalable CS processes, playbooks, operating rhythms, and reporting while partnering with Sales, Professional Services, Product, Engineering, and executives. Serve as a trusted advisor to government customers, improve time-to-value, manage risks, and drive predictable renewal outcomes.

Technical owner of cloud infrastructure and platform security posture. Design, operate, and improve networking, compute, data stores, deployments, and observability. Build developer tooling, automation, and core infra software. Lead incident response, audits (SOC 2/ISO 27001), evidence automation, and security questionnaires. Provide technical direction, mentorship, and documentation.

The Strategic Account Executive will manage the sales cycle, source government opportunities, conduct client meetings, and maintain pipeline accuracy while representing Esper at industry events.

Drive top-of-funnel pipeline by prospecting, making high-volume outreach (60+ calls/day), scheduling demos for AEs, qualifying opportunities, executing outreach sequences, and meeting monthly demo and qualification quotas while partnering with sales and marketing.