Design end-to-end AI agent experiences across campaigns, translating goals into user behaviors, interaction patterns, conversational flows, content hierarchy, progression, and calls to action. Analyze behavioral and performance data to optimize experiences, collaborate with technical and client-facing teams, identify product and measurement gaps, and establish reusable design principles and frameworks for a scalable Agent Experience Design practice.

The Staff Product Manager will design AI solutions for the Firsthand platform, engage with clients to drive product alignment, and communicate strategies to stakeholders.