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Create clear, persuasive marketing content for YuJa's ed-tech and enterprise products. Produce website copy, blogs, whitepapers, case studies, product launch communications, and sales collateral. Translate technical, compliance, and accessibility features into audience-focused messaging, maintain brand voice, collaborate with Product/Engineering/Compliance/Sales, and update materials to reflect frequent product changes. Incorporate basic SEO and accessibility-friendly copy as preferred.

Manage post-sales client relationships for YuJa's SaaS platforms, driving renewals, upsells, onboarding/training, technical issue resolution, account monitoring, and stakeholder updates to maximize client value and growth.

Perform helpdesk support and quality assurance: create/execute test plans and cases, manual and regression testing, document and communicate defects, maintain test artifacts, monitor testing progress, triage and escalate support tickets, and work rotating/after-hours shifts to ensure system stability and timely responses.

Write, edit, and submit persuasive, technically accurate RFP responses and related client materials. Manage bid tracking, coordinate SMEs, develop templates and documentation (Zendesk), draft release/customer notifications, apply UX writing with product and UX teams, and collaborate with Client Success and Support under tight deadlines.

Create and maintain clear product documentation, FAQs, release notes, and RFP responses. Collaborate with UX, product, engineering, and support to translate technical details into user-friendly content, draft release communications, and update client-facing materials.

Manage post-sale client relationships for YuJas SaaS platforms, drive renewals and upsells, deliver onboarding and training, resolve technical issues, monitor account health, and provide regular updates to clients and internal stakeholders to maximize value and retention.

Perform outbound prospecting via calls, email, and LinkedIn to build a qualified pipeline, schedule product demos, maintain Salesforce CRM, partner with Account Executives, and pursue advancement into closing roles.

Drive pipeline growth by prospecting and engaging decision-makers across education, government, and healthcare in the UK/EMEA. Qualify leads, book product demos, maintain Salesforce data, perform account research, and collaborate with Account Executives to support sales cycles and market expansion.

Own and grow the UK/EMEA territory as the first UK hire. Hunt and close mid-market SaaS deals across Education, Government, and Healthcare, manage full sales cycle, build pipeline, run demos and negotiations, localise messaging, represent the company at events, and support early sales processes and future local hiring.

Quota-carrying Account Executive responsible for prospecting, building and managing a pipeline, leading discovery, delivering tailored demos, negotiating and closing deals, and transitioning closed accounts to client success. Targets regulated organizations in education, government, and healthcare, emphasizing compliance, accessibility, and secure digital content solutions.