Top Tech Jobs & Startup Jobs

Provides Tier 1 technical and non-technical customer support through email, phone, and live chat. Troubleshoots product access and performance issues, coordinates with Engineering and Product Management, maintains technical documentation, and supports positive customer relationships. Requires strong communication, problem-solving, organization, computer skills, and flexibility for weekend and nonstandard hours. Familiarity with learning management systems, web technologies, and SaaS is beneficial.

Provide Tier 1 technical and non-technical support to customers through email, phone, and live chat. Resolve product, access, and performance issues; coordinate with Engineering and Product Management; maintain technical documentation; and build positive customer relationships. The role requires strong communication, problem-solving, organization, computer skills, English fluency, and flexibility for weekend and early or late-hour work.

Prospect into new accounts, generate and qualify leads, nurture opportunities, and build sales pipeline for Turnitin’s education technology products. Responsibilities include market research, territory planning, multi-touch campaigns across social media, email, and phone, objection handling, stakeholder mapping, CRM updates, sales-team collaboration, and meeting KPI targets.

Technical leader for platform engineering who designs and implements serverless and Kubernetes infrastructure, improves reliability and observability, evolves CI/CD and deployment workflows, mentors senior engineers, and drives platform modernization, cost efficiency, and developer experience improvements.

Lead design and build scalable backend services (Java, serverless), architect RESTful and event-driven systems, optimize performance and cost, maintain CI/CD and IaC, mentor engineers, and contribute to frontend components as needed.

Lead design and implement scalable backend services using Java and serverless technologies. Architect RESTful APIs and event-driven systems, optimize performance and cost, maintain CI/CD and IaC practices, mentor engineers, collaborate with cross-functional teams, and contribute to frontend components when needed.

Lead design and implement scalable backend services using Java and serverless technologies. Architect RESTful APIs and event-driven systems, optimize performance and cost, contribute to frontend components when needed, maintain CI/CD and IaC, provide technical leadership, mentor junior engineers, and produce documentation for shared components.

Assess Turnitin's reporting and analytics landscape, identify fragmentation causes, define data ownership and governance, design target-state architecture and metric standards, recommend operating model and roadmap, and align executive stakeholders for implementation.

Lead assessment of Turnitin's reporting and analytics landscape, define governance, ownership, metric standards and a target-state enterprise reporting architecture, and produce a pragmatic roadmap while aligning executive and business stakeholders.

Lead assessment of Turnitin's reporting and analytics landscape, define target-state enterprise data architecture and governance, establish metric definitions and ownership, recommend operating model and roadmap, and align executives and stakeholders to improve confidence in executive and board reporting.