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Provide frontline technical support for Turnitin products via email, phone, and live chat. Troubleshoot customer issues, manage system access and performance, coordinate with Engineering and Product teams on product issues and releases, update technical documentation, and build positive customer relationships while handling multiple priorities and working variable hours.

Lead design and implement scalable backend services using Java and serverless technologies. Architect RESTful APIs and event-driven systems, optimize performance and cost, maintain CI/CD and IaC practices, mentor engineers, collaborate with cross-functional teams, and contribute to frontend components when needed.

Define and mature Engineering Operations for a large SaaS product: build observability dashboards, analyze operational trends, improve alerting and escalation, implement APM/telemetry, and design pragmatic incident/problem/change management and reliability workflows while connecting systems, data, and teams.

Lead assessment of Turnitin's reporting and analytics landscape, define target-state enterprise data architecture and governance, establish metric standards and ownership, recommend operating model and roadmap, and align executive and business stakeholders to enable trusted, scalable decision-ready reporting.

Lead design and build scalable backend services (Java, serverless), architect RESTful and event-driven systems, optimize performance and cost, maintain CI/CD and IaC, mentor engineers, and contribute to frontend components as needed.

Lead design and implement scalable backend services using Java and serverless technologies. Architect RESTful APIs and event-driven systems, optimize performance and cost, contribute to frontend components when needed, maintain CI/CD and IaC, provide technical leadership, mentor junior engineers, and produce documentation for shared components.

Lead assessment of Turnitin's reporting and analytics landscape, define governance, ownership, metric standards and a target-state enterprise reporting architecture, and produce a pragmatic roadmap while aligning executive and business stakeholders.

Design, build, and optimize scalable serverless backend services using AWS Lambda. Implement RESTful APIs and event-driven microservices, maintain CI/CD with GitHub Actions, troubleshoot production issues, conduct code reviews, and mentor junior engineers while collaborating with QA, Product, UX, and Support.

Execute regional sales enablement programs to equip reps and managers with problem-centric selling guidance, localized content, AI tool adoption support, training coordination, and performance measurement to drive pipeline and close deals.

Design, build, and optimize scalable shared backend services using Java and serverless technologies (AWS Lambda). Implement RESTful APIs and event-driven systems, contribute to frontend components, improve performance and cost-efficiency, maintain CI/CD pipelines and automated testing, mentor junior engineers, and collaborate with cross-functional teams to deliver reliable platform components and documentation.