Account Coordinators will be trained on services, manage client information, verify data, and assist clients via phone and email, ensuring accuracy.

Coordinate post-repossession logistics and documentation, process redemptions, keys, titles, and invoices, reconcile payments, communicate with agents/clients, maintain records, ensure regulatory compliance, support month-end billing and identify process improvements.

The Client Experience Manager ensures a positive client experience by managing interactions, analyzing feedback, collaborating with teams, and enhancing client engagement.