Manage post-sale customer relationships for healthcare suppliers and providers. Drive platform adoption, onboarding, implementation, training, product demonstrations, customer support, business reviews, reporting, and upselling. Serve as a trusted advisor and primary escalation point, monitor platform activity, identify improvement opportunities, and collaborate with sales, marketing, and product teams to support customer outcomes.

Develop customer-informed messaging and marketing content for a B2B healthcare software company. Responsibilities include customer interviews, case studies, website content, product materials, presentations, emails, sales campaigns, event coordination, and HubSpot tracking. The role partners with Sales, Customer Success, Product, and Implementation to explain OpenMarkets products to hospital and health system buyers and generate qualified meetings and opportunities.

Own the full new-business sales cycle for OpenMarkets’ hospital and health-system customers, from account research and outreach through discovery, demonstrations, evaluation, contracting, and close. Build relationships across supply chain, finance, clinical engineering, clinical departments, and leadership. Maintain forecasts and next steps in HubSpot, hand opportunities to Customer Success, and use buyer insights to improve sales messaging and processes.