Manages onboarding, training, support, adoption, retention, and relationships for SaaS and enterprise software clients. Conducts check-ins and QBRs, troubleshoots issues, demonstrates product value and ROI, gathers client feedback, and collaborates with Product, Sales, and Operations. Identifies account expansion opportunities while advocating for clients and improving satisfaction, product usage, retention, and NPS.

We are collecting resumes for various positions at ID Plans. Excellent talent can refer others and apply directly.

Lead and scale Revenue Operations across Sales, Marketing, Customer Success, Finance, Product, and IT. Build processes, CRM governance, forecasting, KPIs, dashboards, automation and AI-enabled workflows. Drive pipeline governance, territory and capacity planning, system integrations, executive reporting, and cross-functional initiatives to improve revenue growth, forecasting accuracy, retention, and operational scalability.