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Serves as senior product and compliance counsel for software and AI products, advising Product and Engineering on privacy, security, intellectual property, export controls, regulatory compliance, customer agreements, and commercial risk. Builds scalable legal review processes, supports incident response and audits, guides patent and invention programs, negotiates technology-related agreements, and translates complex legal requirements into practical product and operational guidance.

Build and scale AI-enabled GTM workflows across Sales, Marketing, Partnerships, Customer Success, and Revenue Operations. Develop integrations, automations, AI agents, and data workflows using APIs, lightweight code, enrichment platforms, and automation tools. Improve sales productivity, marketing operations, customer lifecycle processes, and GTM technology connectivity. Prototype experiments, measure business impact, and deploy reliable production solutions with monitoring, permissions, error handling, and human review.

Manage strategic mid-market customers across EMEA and APAC, owning renewals, retention, expansion, adoption, onboarding, forecasting, and customer success plans. Build trusted relationships, conduct business reviews, monitor product usage and satisfaction, identify risks and growth opportunities, and coordinate internal teams and channel partners. Use CRM data and analytics to improve customer outcomes and support revenue goals.

Design and prototype Parallels.com pages from wireframes through developer-ready visuals. Maintain design systems and brand consistency, collaborate with web developers, improve usability and conversion, and create branded assets for web, social, events, and sales. Use analytics, testing, customer behavior, and AI-assisted tools to inform efficient, high-quality design solutions while supporting accessibility and responsive UX standards.

Leads technical onboarding and implementation of Parallels RAS, including architecture, configuration, upgrades, patching, validation, and documentation. Owns complex customer incidents, escalations, SLAs, root-cause analysis, health checks, performance optimization, and secure system operations. Partners with Customer Success, Sales, Engineering, and Product teams while providing technical training, advisory services, and customer requirement feedback.

Own paid media and generative engine optimization programs for Parallels’ B2B technology portfolio. Manage campaigns, budgets, targeting, testing, reporting, attribution, and conversion optimization across channels. Translate performance data into recommendations, connect acquisition with nurture and pipeline, and collaborate with Sales, Product Marketing, Operations, Web, Creative, and regional teams to build scalable demand-generation programs.

Own and build Parallels’ lifecycle marketing function across trial, onboarding, activation, conversion, renewal, retention, churn prevention, win-back, upsell, and cross-sell. Design behavior-led customer journeys, segmentation, triggers, experimentation, and personalized communications. Partner with Product, Engineering, Analytics, Ecommerce, and Revenue Operations to improve conversion, retention, recurring revenue, and customer value. Lead lifecycle operations, deliverability, compliance, reporting, and cross-functional execution in a global remote environment.

Manage Parallels’ presence across Reddit, YouTube, forums, Discord, and other online communities. Respond to customer questions, build relationships, identify customer needs, and translate conversations into insights, content ideas, FAQs, and recommendations. Collaborate with Product, Support, Social, Lifecycle, and Influencer teams while supporting creator content, tutorials, reviews, and gaming-related communications.

Supports the Governance, Risk, and Compliance program by monitoring compliance, managing third-party risk, maintaining risk registers, responding to security questionnaires and RFPs, updating policies, and leading SOC 2, ISO 27001, and DORA audits. The role coordinates cross-functionally, tracks control performance and remediation, prepares leadership reports, and maintains compliance evidence and documentation.

Analyze customer journeys, churn, acquisition, activation, retention, conversion, attribution, experimentation, and media mix performance. Build advanced analyses, models, metrics, and scalable dashboards that support B2C Marketing decisions. Partner with stakeholders and data engineering to improve data quality, governance, reporting adoption, and strategic outcomes while independently managing multiple complex projects.