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Onboard new clients, help them use the Global Account platform successfully, communicate client feedback across Compliance, Operations, Technology, and Marketing teams, and resolve client issues. The role requires autonomous problem-solving, ownership, strong communication, multitasking, workflow management, fluent English, and comfort working with diverse cultures in a fast-growing fintech environment.

Oversee transaction monitoring, screening, investigations, and AML controls for cross-border payment activity. Identify money-laundering risks, KYC gaps, fraud indicators, and regulatory issues; collaborate with counterparties and advise business teams on AML matters. Enhance monitoring processes, support growth while managing risk, and stay current with regulatory changes and emerging threats.

Executes compliance operations and risk-management activities, including BAU tasks, operational reporting, audit readiness, workflow optimization, banking relationship management, and detailed account reviews. Identifies transaction anomalies, changes in customer activity, and corporate-structure risks while collaborating with Client Support, Product, and IT teams in a cross-border payments environment.

Monitor inward and outward payment processing, perform bank reconciliations, resolve discrepancies, manage transaction exceptions, clarify client instructions, oversee beneficiary validation, respond to payment enquiries, troubleshoot processing issues, and support international treasury management. The role requires strong attention to detail, independent execution, flexibility, and fluent Cantonese and English in a financial services environment.

Manage daily finance operations, including bank, deposit, and credit card reconciliations; oversee financial compliance, statutory obligations, regulatory reporting, audits, and required financial statements. Prepare monthly, quarterly, and management reports, support process improvements and automation, perform ad hoc analysis, and coordinate with internal and external stakeholders while managing team tasks.

Develop secure, scalable backend services and APIs; translate product requirements into technical solutions; contribute to architecture; collaborate with frontend developers and product owners; write clean code and automated tests; refactor systems; and diagnose bugs and performance issues. The role requires Java, Spring Boot, JPA, database, and server-side web application experience, with AWS, containers, CI/CD, and fintech knowledge as bonuses.

Manage onboarding of international and corporate clients; perform CDD/KYC and AML checks per local regulations and company procedures; identify AML issues, red flags and gaps in documentation; coordinate with Client Support/Success to resolve deficiencies; and contribute to AML/KYC projects.

The Client Support Specialist will onboard new clients, communicate client feedback, solve problems, and manage client relationships.