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Lead technical design and delivery for airport-focused SaaS implementations. Own solution architecture, perform reviews and quality assessments, translate client requirements into technical specs, advise project teams, drive global alignment, and validate data structures and integrations.

As a Junior Software Engineer, you will support product development, analyze customer requests, create documentation, and ensure quality delivery while collaborating with team members.

The Software Engineer will develop and support Gentrack products, collaborate with teams, and ensure quality delivery through various coding practices and customer interactions.

Provide global L1/L2 endpoint and desktop support for macOS and Windows using Jamf and Microsoft Intune; manage tickets in Jira Service Management; escalate to L2/L3 teams; act as shift lead, mentor junior engineers, contribute to SOPs and knowledge base, and meet SLA targets while ensuring excellent customer service.

Lead technical architecture and delivery for client implementations, advise project managers, ensure scalable maintainable solutions, run architecture reviews, drive global alignment and mentor implementation teams.