Provide technical support to EV charging installers and partners through phone, email, and ticketing systems. Diagnose complex DC charging issues by analyzing logs, measurements, configurations, communication flows, energy availability, vehicle interactions, and dashboard data. Guide partners through troubleshooting, resolve or escalate cases, document findings, collaborate with Customer Service, Sales Engineering, and R&D, and occasionally investigate issues onsite.

Provide technical support to installers and partners through phone, email, and ticketing systems. Troubleshoot software, connectivity, integrations, devices, networks, configurations, logs, and error messages. Support energy management applications and AC charging solutions, resolve cases, document solutions, escalate complex issues, and collaborate with customer service, sales engineering, and R&D. The role requires clear communication in Dutch, French, and English and offers development into smart-energy and connected-charging expertise.

Lead cross-functional R&D execution for hardware, embedded and cloud products. Translate roadmaps into project plans, manage timelines, risks, resources and KPIs, improve processes, and align stakeholders to ensure on-time, high-quality delivery.