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Lead QA strategy across product teams through comprehensive manual, exploratory, regression, and automated testing. Develop test plans, conduct feature testing and production sweeps, validate RESTful APIs, manage defects, analyze automation failures, and contribute to Cypress and Jest test coverage. Partner with engineers throughout the SDLC to define acceptance criteria, identify risks, improve test coverage, and advocate for reliable, user-centered product quality.

Own retention, health, renewals, and expansion for complex enterprise partners. Manage executive and cross-functional stakeholder relationships, conduct quarterly reviews and monthly check-ins, visit partners, prevent churn, identify upsell opportunities, provide product feedback, and mentor junior customer success managers. Maintain renewal forecasting and pipeline management while achieving net and gross retention targets.

Build and own Overflow's data infrastructure: design ETL/ELT and CDC pipelines, data warehouses, OLAP schemas, and a unified data layer. Enable self-service analytics and dashboards, implement Databricks Unity Catalog for governance, ensure data quality and monitoring, and partner with Head of AI and cross-functional teams to prepare semi-structured data for MLOps and advanced AI workflows.

Own the self-serve funnel for churches: signup, onboarding, activation, self-service account management, billing, and retention. Run data-driven experiments to improve conversion and time-to-value, partner with engineering, design, and product marketing, and track core metrics (signup conversion, activation, retention). Focus on reducing friction so customers succeed without sales assistance.

The Business Development Representative will generate pipeline through prospecting, engage with nonprofits and churches, and collaborate with account executives. Responsibilities include outbound outreach, qualification, meeting preparation, and improving outreach effectiveness.

The Account Executive drives sales by managing pipelines, conducting demos, navigating multi-stakeholder deals, and building relationships with nonprofits and churches.

Lead and build Overflow's end-to-end Operations function: establish strategic operating rhythms, own Payment and Tap Operations, run SOC 2 program, scope and prioritize internal tooling (with engineering support), champion AI adoption, and provide cross-functional operational leadership and reporting.

Design and build end-to-end Product-Led Growth features including self-service onboarding, subscription upgrades, and optimized checkout flows. Own full-stack implementations from database schema and REST API design to responsive React/TypeScript frontends. Write well-tested code, run experiments (A/B tests), mentor junior engineers, and participate in on-call rotations while improving architecture and scalability.

Build and secure Overflow's cloud platform: manage containerized AWS infrastructure (ECS Fargate), automate CI/CD with GitHub Actions, embed automated security testing, implement observability, and support SOC 2 and PCI-DSS compliance.