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Own enterprise customer opportunities from discovery through commercial close and implementation transition. Lead operational workflow discovery, solution design, platform configuration, pilot testing, technical validation, stakeholder engagement, and value articulation. Build and troubleshoot workflows, integrations, automations, forms, and logic while progressing sales opportunities. Travel regularly to customer sites for operational walkthroughs, pilots, executive readouts, and go-live activities. Partner with GTM, AI, technology, and implementation teams to deliver repeatable solutions.

Develop and execute B2B SaaS content strategies focused on AI, logistics, supply chain, warehousing, and enterprise technology. Research complex topics, create SEO and thought-leadership content, optimize for traditional and AI-powered search, use AI tools to accelerate production, and collaborate with marketing, product, sales, SEO, and subject-matter experts. Monitor performance metrics, identify content opportunities, improve existing assets, and build scalable content processes.

Lead and coordinate complex enterprise implementations of a logistics-focused SaaS platform. Convert closed-won deals into implementation plans, manage timelines, risks, integrations, adoption tracking, and ROI/value realization. Serve as senior customer-facing operator across technical, operational, and executive stakeholders, build playbooks, improve post-sales processes, and hand off expansion signals to commercial teams.

Lead and manage complex enterprise customer implementations of the PackageX platform. Own implementation plans, timelines, risks, integrations, adoption tracking, ROI documentation, executive updates, and cross-functional coordination to ensure go-live, value realization, and long-term account health.