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On-site customer success role at a Bigblue warehouse in Marchamalo. Handle customer requests and escalations, ensure SLA/KPI compliance and billing accuracy, support portfolio growth (forecasts, feasibility, quotes), coordinate with account management and site teams, and drive continuous improvement and proactive communication.

Lead and develop the on-site Warehouse Success team to ensure SLAs, resolve escalations, maintain billing accuracy, support account growth, validate operational feasibility, drive process improvements and analytics, and align operations with account management to deliver high customer satisfaction across a portfolio of merchant accounts.

Own the full sales cycle for French e-commerce brands: prospect, qualify, demo, negotiate, and close complex B2B deals. Coordinate cross-functional teams to build proposals, ensure operational feasibility, and hand off new clients. Develop the French market, represent Bigblue, share market feedback, and improve sales processes and playbooks while mentoring junior sales colleagues.

As a Solutions Engineer intern, you will assist in technical integration projects, support customer integrations, and document technical solutions while collaborating with experienced engineers and product managers.

Serve as the link between warehouse operations, quality, and customers to ensure compliant, smooth execution. Manage customer requests and escalations, ensure SLA/KPI adherence, monitor billing, support portfolio growth, prepare quotes, share forecasts, run steering meetings, and drive continuous improvement on site.

As Head of Professional Services, you'll design and launch consulting services to help brands optimize logistics and operations, while ensuring profitable growth and customer satisfaction.

Bigblue is looking for motivated candidates to join their team, empowering brands in logistics and customer delivery within e-commerce.

As Head of Engineering, manage teams, drive software delivery, and cultivate a strong product engineering culture while ensuring high standards and efficiency.

As a Senior Software Engineer at Bigblue, you will design scalable systems, improve engineering standards, and lead software development efforts while ensuring high-quality production code.

Manage and grow strategic European D2C merchant accounts by building long-term partnerships, delivering operational and product-led improvements, analyzing data to define growth and improvement plans, and executing upsell/cross-sell strategies to improve customer experience and retention.