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Lead and scale a 24x7 global technical support organization for software and hardware products. Define strategy, SLAs, KPIs, and knowledge bases; drive automation, AI tools, and digital transformation; use analytics to improve performance; own technical escalations with R&D and Product; recruit and develop distributed teams across regions while ensuring high service quality for enterprise automotive and fleet customers.

Manage full sales cycle for Questar's automotive technology platform, driving sales and supporting reseller partners across North America while ensuring customer satisfaction and collaboration with internal teams.

The Full Stack Developer will design and maintain scalable web applications, develop both frontend and backend systems, and optimize performance with modern technologies and AI-assisted tools.

The role involves responding to customer inquiries, documenting cases, coordinating with teams, and meeting service-level agreements in a 24/7 shift environment.