Leads enterprise IT operations across on-premises infrastructure, virtualization, public cloud, identity, security, service desk, and end-user computing. Manages infrastructure lifecycle, Kubernetes, databases, networking, automation, migrations, incident response, compliance, vendors, budgets, and operational metrics. Coaches the IT team, establishes service and change-management practices, maintains SOC 2 readiness, and partners with Product, Engineering, and Finance on infrastructure and tooling decisions.