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Lead the design, implementation, and operation of Carefeed’s AWS cloud infrastructure. Build and maintain CI/CD pipelines, standardize logging, alerting, and observability tools, respond to production incidents, improve system reliability, and guide infrastructure and developer tooling practices. Collaborate with engineering, product, and business operations teams while owning complex infrastructure initiatives independently.

The Principal Engineer will lead architectural decisions, mentor engineers, write production-ready code, and design scalable systems to support growth.

Lead new clients through full implementation and onboarding of the Carefeed platform, deliver virtual training, manage documentation and e-signature workflows, provide primary support during onboarding, track adoption and usage trends, and collaborate with the Client Experience team to optimize processes and improve client retention.

Lead and scale a customer-facing technical support team for a B2B SaaS product in senior living. Own SLAs, KPIs, escalations, incident management, knowledge base, reporting, and collaboration with engineering to reduce recurring issues and drive product improvements. Hire, coach, and raise technical troubleshooting standards while delivering high-quality customer communication and operational metrics.