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The Senior Help Desk Manager oversees Help Desk operations, ensures SLA compliance, manages tickets, troubleshoots IT issues, and develops documentation.

The Senior Network Engineer will design, install, configure, and maintain core network infrastructure for DoD operations, ensuring security, availability, and performance.

The ServiceNow Visualization & CM Analyst will create complex data visualizations in ServiceNow, execute core Configuration Management functions, ensure data integrity, and mentor team members on visualization best practices.

Support complex IT issues for end-users, providing Tier 2 and Tier 3 support in a diverse Windows environment, including hardware and software troubleshooting for both Windows and Apple systems.

Support DISA IP networks in Pearl Harbor by performing design, implementation, sustainment, troubleshooting, and change management. Ensure 99% uptime, conduct analytical research, manage risks and schedules, and perform hardware/software integration for secure DoD network operations.

Provide on-site UC network operations and incident management for DISA services at Hill AFB: monitor alarms, configure TDM/SIP circuits, troubleshoot, document tickets in ServiceNow, and maintain network availability for mission-critical communications.

Provide Tier II 24/7 network engineering and operational support for enterprise, tactical, and transport networks supporting USSOCOM. Troubleshoot routed/switched, RF, wireless, and satellite environments; configure Cisco solutions (BGP, OSPF, EIGRP, VLANs, QoS, VPN); perform packet/log analysis and root-cause investigations; support fielding, testing, documentation, IA/RMF/STIG compliance, and coordination with NOCs, OEMs, and government stakeholders. Role requires shift work, travel, and delivery of technical reports and briefings.

Provide Tier II 24/7 network engineering and operational support for enterprise, tactical, and transport networks supporting US SOCOM. Troubleshoot and restore routed/switched, wireless, RF, and satellite links; configure Cisco solutions (BGP, OSPF, EIGRP, VLANs, multicast, QoS, VPN); perform packet/log analysis and root-cause investigations; support commissioning, testing, documentation, IA/RMF/STIG compliance, and coordination with NOCs, stakeholders, and OEMs. Position requires shift work and worldwide travel to forward-deployed/remote locations.