Manages strategic client accounts across multiple sites, serving as the primary interface and subject matter expert for digital supply chain, procurement, inventory, and fulfillment services. Responsibilities include client satisfaction, KPI and SLA delivery, financial management, staff leadership, process improvement, technology implementation, project management, and cross-functional collaboration. The role also resolves transactional issues, presents performance results to senior leadership, and drives revenue, profitability, and continuous improvement.

Manages supplier performance and compliance for on-time delivery, order confirmations, and advance shipping notices. Reviews performance data, conducts root cause analysis, coaches suppliers, and implements improvement plans. Acts as a liaison between suppliers, Purchasing, and Parts teams to resolve delays, sourcing issues, and match exceptions. Tracks improvement progress, coordinates continuous improvement initiatives, and maintains cross-functional communication. Some holiday and weekend coverage is required.