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Owns store-level setup and maintenance for boutique accounts, manages escalations from intake to closure, monitors quality trends, partners with Account Management and Market Operations, delivers reporting, and documents best practices to ensure consistent execution across locations.

Own and lead the React Native mobile app architecture, quality, and releases. Mentor engineers, enforce mobile best practices, ship features end-to-end, improve performance and observability, and contribute across React web and backend services.

Support Reflex's Growth team by creating organic and paid social content, executing and optimizing paid social campaigns, engaging community members, collaborating with creative partners, and analyzing performance to inform improvements. Assist broader marketing initiatives and experiment with new content formats and influencer or UGC programs.

Lead and scale the engineering organization: own technical strategy, delivery, and operational maturity. Build and mentor a team, define engineering standards, drive DevOps and infrastructure reliability, manage technical debt and incident response, and contribute hands-on to architecture and implementation to enable rapid, reliable marketplace growth.

Provide multi-channel (phone, SMS, email, Slack) real-time support to retailers and workers across US markets; review I-9s, onboard and hire workers, triage and escalate issues, handle volume spikes, craft responses, and improve operational processes.