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The Customer Success Coordinator manages technical relationships with Amazon Connect customers, ensuring satisfaction, monitoring environments, and coordinating resolution of issues while advising on best practices and managing SLAs.

The Software Engineer, specializing in DevOps, will automate and manage AWS solutions, develop tooling, and improve CI/CD workflows while ensuring security and compliance. Responsibilities include building infrastructure, supporting Amazon Connect, and troubleshooting technical issues.

The role involves consulting with customers on CCaaS solutions, creating demos, leading discovery sessions, and architecting solutions using AWS products to enhance customer experiences in contact centers.

The Application Developer will design, configure, and implement solutions for Amazon Connect while collaborating with a team on integrations and customer requirements.

The Entry Level Software Developer will design, develop, and maintain database objects and reporting functionality while optimizing performance and collaborating with the team.

The Software QA Analyst tests and validates IVR applications and customer engagement software, ensuring quality and functionality through testing and defect reporting.

The Network Engineer will design, implement, and manage enterprise network infrastructure, troubleshoot issues across various network devices, and document network architecture.

The AWS Solutions Engineer will design, configure, and implement contact center solutions while collaborating with internal and external teams and resolving issues.