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First-line Support Specialist for Wildix UCaaS: triage and resolve partner technical requests, run first-line checks and log analysis, assist with service configuration and provisioning, coordinate with internal teams and vendors, maintain documentation, and provide timely partner communications.

Develop and maintain serverless backend services, build secure integrations with enterprise systems (SAP, Salesforce, Stripe), optimize API performance and caching, write tests and documentation, and collaborate cross-functionally to troubleshoot and deliver features.

Own the full partner lifecycle: recruit, onboard, activate, and grow MSPs, VARs, and system integrators. Deliver enablement, business planning, and hands-on support to drive first deals and recurring revenue. Manage pipeline and forecasting in Salesforce, collaborate cross-functionally, and meet partner recruitment, activation, MRR, and sales targets.