Provide first-line customer support through Intercom, resolve user issues, monitor participant recruitment workflows, troubleshoot bugs, and coordinate with customers and third-party providers. Maintain documentation, escalate product concerns, and improve support processes using AI and automation. Success involves fast, accurate resolutions, strong customer satisfaction, reliable study recruitment, clear self-service content, and reduced manual workload.

The Enterprise Account Executive will lead enterprise sales, managing strategic accounts, driving business growth, and ensuring alignment with stakeholders through complex negotiations.