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Handle customer rate requests and billing adjustments to retain small business customers. Resolve ~25-30 cases daily via calls, use CRM (Salesforce) and Excel for analysis, propose retention strategies, monitor KPIs, and provide feedback to reduce attrition while identifying upsell opportunities.

The SMB Account Executive will drive sales through relationship building, cold calling, and managing a sales pipeline, focusing on healthcare and payment solutions.

As a Sales Development Representative, you'll drive customer acquisition through high-volume outreach, nurture leads, collaborate with sales teams, and manage KPIs in a dynamic environment.

Support high-volume billing operations: manage billing case queues, reconcile billing changes to the general ledger, issue invoices, resolve billing discrepancies, maintain accurate records, analyze large datasets using Salesforce, Excel, and NetSuite, communicate cross-functionally, assist billing manager, and track department KPIs.