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Provides administrative, legal, and operational support for alternative dispute resolution, customer advocacy, litigation, and Legal Department activities. Responsibilities include managing confidential records and correspondence, coordinating deadlines, supporting discovery and counsel, processing invoices and payments, preparing reports, maintaining files, arranging calendars and meetings, and providing executive support. The role also assists with audits, compliance, customer escalations, vendor coordination, and notary services while collaborating across multiple business functions.

Leads customer experience improvements across Mitsubishi’s automotive aftersales network. The role analyzes customer satisfaction, reviews, surveys, dealer metrics, and brand sentiment; develops strategic initiatives, training, action plans, contests, and dealer programs; and collaborates with internal teams and dealer partners. Responsibilities also include executive presentations, team leadership, budget oversight, contract management, CX system optimization, and supporting new-model launches to improve loyalty, retention, service traffic, and parts and accessories sales.

Lead MMNA's paid media strategy and agency relationships, manage media budgets, plan and optimize multi-channel campaigns, measure performance, and develop a small media team while aligning media investments to business and vehicle priorities.

Support regulatory affairs and certification for vehicle safety: manage safety compliance submissions and consumer ratings, monitor regulations and emerging technologies, benchmark competitors, coordinate and witness safety testing, liaise with agencies and industry groups (NHTSA, IIHS, NTSB, AAI), advise Mitsubishi on regulatory strategy and rulemaking, and prepare timely work products and recommendations.