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Lead daily messenger/mailroom operations, supervise and train staff, manage schedules and timecards, ensure policy compliance and high customer service, maintain delivery records, order supplies, and report performance and incidents to management.

The Client Director oversees operational and financial health for key clients, manages multi-site staff, and collaborates with leadership on strategic decisions.

Provides office and mailroom support, including inbound and outbound mail processing, shipping and receiving, supply ordering, copy and print equipment maintenance, conference room setup, pantry and meeting area servicing, reception backup, and light cleaning. Delivers professional customer service, maintains organized business service center operations, submits work orders, supports facility moves, handles package inquiries, and trains backup staff.

Provides executive reception, guest services, visitor registration, conference room scheduling, meeting setup, catering coordination, workplace hospitality, phone routing, administrative support, and coordination with facilities and cleaning teams. Maintains a polished, confidential, and highly professional front-of-house environment while supporting executives, employees, visitors, and business partners.

Provides office and customer service support, including mail and package distribution, shipping and receiving, office supply management, equipment upkeep, reception coverage, meeting room setup, pantry support, light cleaning, workspace organization, copy and print services, and responding to service inquiries. Requires strong communication, organization, multitasking, basic Microsoft Office proficiency, and the ability to lift up to 40 pounds.

Onsite Service Delivery Manager responsible for daily service delivery across multiple sites, client satisfaction, staff supervision, vendor coordination, P&L and budget management, KPI/SLA reporting, training, compliance (OSHA/EEOC), and handling escalations and special projects.

Provides regional backfill coverage across office services sites, supporting mail and shipping, printing and binding, document scanning, facilities and pantry services, office supplies, reception, concierge, visitor registration, and light administration. Ensures continuous customer coverage, professional service, equipment functionality, inventory replenishment, and compliance with service level agreements. Requires flexibility for same-day assignments, reliable transportation, and travel between assigned regional locations.

Processes inbound and outbound mail, packages, and shipments; sorts, records, distributes, and tracks deliveries; operates mailroom and office equipment; maintains supplies and an orderly service center; supports reception, concierge, and hospitality coverage; responds to employee inquiries; submits work orders; and trains backup staff. The role requires customer service, organization, communication, shipping and receiving knowledge, computer skills, and the ability to lift and move packages.

Processes and classifies scanned documents by entering information into predefined fields, verifying scan quality, matching paperwork to accounts, and applying business rules. The role requires accurate high-volume data entry, adherence to service-level agreements, regulatory compliance, confidentiality, and timely production work. The specialist may also assist with other operational tasks as needed.

Welcome clients and manage the front desk to create a polished, client-focused office experience. Handle concierge and office services, coordinate catering and events, maintain common areas and supplies, support document scanning/printing, gather client feedback, and assist with emergency procedures. Provide proactive, professional service and help improve workplace experience.