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Director of Customer Success

Reposted One Month AgoSaved
Remote
GBR
Senior level
Senior level
Fintech • Software • Financial Services
Lead and scale the end-to-end Customer Success organization for a fast-growing B2B SaaS (payments) company. Build processes, tooling, KPIs, onboarding, account management, and knowledge base; manage customer relationships and executive briefings; collaborate cross-functionally; hire and mentor a high-performing CS team to drive adoption, retention, and measurable value.
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