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Build and operate Resend’s scalable AWS platform, infrastructure, tooling, and self-service workflows. Responsibilities include infrastructure as code, platform standards, observability, reliability improvements, incident response, automation, and collaboration with engineers across the company. The role requires expertise in distributed systems, cloud infrastructure, networking, delivery pipelines, and production operations, with opportunities to work on high-throughput systems and developer tooling.

Build and operate Resend’s scalable AWS platform, infrastructure tooling, self-service workflows, deployment standards, and observability systems. Improve reliability, performance, and security; participate in incident response; automate operational work; and partner with engineers to create reusable infrastructure solutions. The role requires extensive infrastructure, platform, or SRE experience, infrastructure-as-code expertise, cloud and distributed-systems knowledge, and strong communication in a remote environment.

Build and maintain developer tools, SDKs, CLI, MCP interfaces, integrations, and supporting backend services. Collaborate on API contracts, compatibility, testing, releases, documentation, and shared tooling. Support developers through GitHub issues and pull requests while designing reliable systems with authentication, retries, idempotency, rate limits, monitoring, and error recovery.

Build and maintain developer tools across SDKs, React Email, CLI, MCP, integrations, and supporting backend services. Collaborate on APIs, compatibility, testing, releases, documentation, and shared tooling. Support developers through GitHub issues and pull requests while designing reliable interfaces, error handling, and backward-compatible experiences. The role also involves operating systems with authentication, retries, rate limits, queues, monitoring, and error recovery.

Build and operate high-volume email transport infrastructure, including SMTP delivery, MTA systems, routing, retries, throttling, IP pools, reputation-aware delivery, and observability tools. Improve bounce and delivery classification, partner with Trust & Safety, support incident response, and participate in on-call operations. The role requires strong backend and distributed-systems expertise, with experience in high-volume delivery systems preferred.

Build and operate reliable backend services for a developer-focused email platform. Responsibilities include owning features end-to-end, designing APIs and relational data models, scaling databases, building distributed systems with queues and background workers, managing AWS infrastructure, improving observability and deployments, participating in on-call, and partnering with customers and support to improve the product.

The Backend Engineer will build and maintain Resend's email transport infrastructure, focusing on SMTP delivery, routing, and system design for high-volume email sending. They will ensure the reliability and observability of the systems while participating in incident response.

Build and operate backend services supporting millions of emails. Own features end to end, design reliable distributed systems, scale APIs and databases, manage cloud infrastructure, improve observability and deployments, and participate in on-call rotation. Collaborate with customers and support to improve the product, strengthen engineering quality, and deliver complete experiences across the stack.

Drive and scale a repeatable inbound enterprise sales motion: qualify high-intent leads, run experiments on playbooks, expand accounts, prevent churn, document learnings, and feed customer insights to product, marketing, and success. Remote role in the Americas with some travel for conferences and on-site meetings.

Provide front-line technical support for developer customers: debug and ship fixes, convert recurring issues into permanent solutions (docs, product changes, agent improvements), train and refine AI support agent, create guides, proactively build customer relationships, and advocate customer needs across the company.