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The Account Manager will drive customer engagement and SaaS revenue growth, identify upsell opportunities, and provide insights to enhance customer satisfaction.

Support KYC operations by assisting customer onboarding, conducting customer due diligence, verifying documents and identification, communicating with internal teams and customers, and helping improve internal processes while learning AML and regulatory requirements.

Serve as first point of contact for German and English-speaking customers via calls, chat, and email. Investigate complex cases (fraud, payments), collaborate with product and internal stakeholders, improve processes, support team operations, and contribute to projects enhancing support experience.

The Customer Success Manager will drive SaaS revenue growth through customer engagement, upselling, and by leveraging data insights to measure success. Responsibilities include nurturing customer relationships, identifying business opportunities, and acting as a product ambassador.

As a Senior Backend Engineer, you will lead backend development, collaborate with frontend engineers and product managers, ensure code quality, and monitor performance.

Identify and qualify leads (CFOs and finance leaders) in the Netherlands via multi-channel outreach, perform market research, maintain accurate customer data and pipelines, and collaborate with Account Executives and Marketing to support the full sales cycle and improve funnel conversion.

Design, build, and operate integrations connecting Spring Boot microservices to internal tools and external SaaS. Implement REST APIs, webhooks, and event-driven patterns; run integration services on Kubernetes; enforce secure OAuth/JWT flows, secret management and least-privilege IAM. Enable internal teams via workflow tooling (e.g., n8n), ensure observability, and maintain reliability and compliance in a FinTech environment.

Provide German-speaking customer support via phone, chat, and email; resolve complex payment and operations cases; collaborate with Compliance, Product, Risk; improve processes and data accuracy; learn product and grow within Operations.

Provide German-language customer support across phone, chat, and email; learn the FinTech product; diagnose and resolve complex operational cases; collaborate with Compliance, Product, Risk; improve processes and data quality.