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Own and scale the end-to-end customer support experience: design tooling, workflows, SLAs, and automations; build self-serve knowledge and help center content; integrate support systems; run support→product feedback loops; and track/drive metrics (FRT, TTR, CSAT, backlog health) for continuous improvement.

Lead hardware design practices and team, drive ECAD tool evolution, collaborate with AI/ML, develop prototypes, and enhance user experience, requiring deep electrical engineering expertise.

Own lifecycle marketing across onboarding, activation, education, retention, and reactivation. Build segmented user journeys, run lifecycle email and in-product campaigns, partner with product and growth engineering, define lifecycle metrics, improve segmentation and deliverability, and turn product insights into repeatable lifecycle systems that drive activation and retained usage.

As a DevOps Engineer, you will enhance system reliability, manage infrastructure, and build internal tooling to support Flux's platform operations.

As a Senior Product Engineer, you will build and maintain the front end of an AI-powered ECAD platform, focusing on user features and integration with backend services.