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Leads and coaches a team of SMB Account Executives selling Harvey’s AI platform to law firms and corporate legal departments. Owns territory planning, pipeline development, forecasting, revenue execution, sales-process discipline, and team performance. Serves as a player-coach in strategic deals while establishing operating cadences, improving sales systems, and mentoring AEs through complex discovery, negotiation, objection handling, and closing cycles.

Own complex global People Operations programs from planning through go-live and handoff, including geographic expansion, entity formation, M&A integrations, EOR and vendor transitions, and payroll migrations. Build program plans, coordinate cross-functional stakeholders, manage risks and decisions, lead executive and employee communications, and create repeatable playbooks and operating processes. The role requires hands-on execution, strong judgment, stakeholder management, executive communication, and effective use of AI.

Own complex global People Operations programs from scope through go-live, including entity formation, geographic expansion, M&A integration, EOR and vendor transitions, and payroll migrations. Build plans, manage dependencies and risks, align cross-functional stakeholders, communicate with executives and employees, and establish repeatable processes, playbooks, and SOPs. The role requires hands-on execution, strong judgment, change management, and AI fluency.

Own complex global People Operations programs from planning through go-live and handoff, including geographic expansion, entity formation, M&A integrations, EOR and vendor transitions, and payroll migrations. Build plans, manage dependencies and risks, coordinate cross-functional teams, communicate with executives and employees, lead change management, and create repeatable SOPs and playbooks. The role requires hands-on execution, strong stakeholder judgment, clear communication, and effective use of AI.

Leads Harvey’s EMEA Commercial Legal function across the UK and EU. Responsibilities include managing and expanding the regional legal team, mentoring lawyers and managers, drafting, reviewing, and negotiating commercial AI SaaS contracts, supporting Go-To-Market teams, advising on technology, IP licensing, product, privacy, and competition matters, and collaborating with US-based leadership. The role also involves hiring, team development, and building scalable legal operations in a fast-paced technology company.

Manage strategic APAC enterprise and law firm accounts, leading Harvey implementation, user enablement, adoption, and customer success planning. Own executive relationships, monitor customer health and KPIs, support renewals and account expansion, and advocate for customer feedback internally. The role also involves demonstrating AI and LLM capabilities, coordinating stakeholders, and helping build scalable Customer Success processes across the region.

Provides frontline technical support to enterprise customers using AI-driven products. Resolves issues involving AI output quality, application access, APIs, authentication, and error logs; manages competing priorities; collaborates on escalations; maintains product knowledge; documents interactions and feedback; and improves support processes, FAQs, and knowledge base content.

Manage a high-volume portfolio of mid-market APAC customers, leading implementation, onboarding, enablement, adoption, health metrics, renewals, and expansion. Serve as a trusted advisor to legal and enterprise stakeholders, evangelize AI and LLM capabilities, coordinate feedback with Product and GTM teams, and help develop scalable customer success processes.

Guide enterprise and law-firm clients through Harvey’s AI adoption by leading workflow implementation, training users, managing relationships, tracking adoption and customer health metrics, driving engagement and ROI, identifying renewal and expansion opportunities, and relaying customer feedback to internal teams. The role requires strategic stakeholder influence, consultative communication, prioritization, and occasional travel.

Create motion concepts, storyboards, style frames, animatics, and final assets for Harvey’s brand, products, launches, web, campaigns, education, events, and storytelling. Develop reusable motion systems and workflows, simplify complex AI concepts visually, collaborate with Brand, Product Marketing, Product Design, and GTM teams, and maintain high craft standards while handling both strategic and fast-turnaround production work.