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Analyze adoption and usage data to surface impact; build repeatable playbooks, frameworks, and executive-ready communications; synthesize lessons from transformation engagements; coordinate cross-functionally across Legal Engineering, GTM, and Customer Success; own discrete workstreams and support client engagements. Travel up to 25%.

Lead strategy and execution for Mid-Market Customer Success across the Americas. Build and scale a high-performing CS team, own NRR, adoption, renewals, and expansion, implement scalable processes (onboarding, QBRs, health scoring), partner cross-functionally to shape product and GTM, and engage executives at customer organizations to drive measurable ROI.

Lead Americas mid-market customer success: define strategy, scale and coach CSMs, drive NRR/adoption/renewals and expansion, build scalable CS processes, partner cross-functionally, and engage C-suite stakeholders to ensure measurable ROI from Harvey's AI platform.

Lead end-to-end qualitative, quantitative, and mixed-methods research for core AI product areas. Shape research strategy, influence roadmaps with user insights, build or prototype research tooling (including AI integrations), and partner with PMs and designers to improve product and research quality in the legal domain.

Lead end-to-end qualitative, quantitative, and mixed-methods research for core product areas. Influence roadmaps by surfacing unmet legal user needs, synthesize insights into compelling recommendations, build or prototype research tooling and integrations, and partner closely with PMs and designers to raise research quality and speed. Drive strategic, cross-team research programs and mentor partners to develop stronger research instincts in a fast-moving AI product environment.

Serve as primary advisor to largest customers, lead strategic implementation and adoption of Harvey's AI platform, monitor account health, enable end users, drive executive engagement, relay product feedback, and travel up to 25%.

Own SMB sales for Harvey's AI platform: prospect, qualify, demo, and close new business with small law firms and in-house legal teams. Manage pipeline and forecasting, hit revenue targets, run high-velocity consultative sales cycles, collaborate cross-functionally to shape product, and create SMB-focused collateral and processes to scale growth.

Legal Innovation Partners at Harvey advise law firms on AI transformation, support innovation leaders, and advance legal AI thought leadership.

Provide hands-on IT support in the Bengaluru office, managing onboarding/offboarding, provisioning accounts, troubleshooting devices and networks, supporting meeting room A/V, maintaining asset inventory, enforcing basic security practices, and improving IT processes and documentation.

Partner with law firms and in-house legal teams to drive adoption of Harvey's AI platform. Lead onboarding, training, and enablement; identify expansion and renewal opportunities; surface adoption barriers; translate legal needs to product feedback; monitor usage and create customer-facing content. Occasional travel to customer and company offices.