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Provides frontline technical support to enterprise customers across AI output quality, application access, APIs, authentication, and error logs. Resolves issues empathetically, manages competing priorities, escalates complex problems, documents customer feedback, maintains product knowledge, and improves support processes and materials. The role follows a fixed Wednesday-Sunday hybrid schedule.

Own a high-volume technical support queue and serve as the escalation point for complex customer issues. Troubleshoot APIs, integrations, and system behavior; lead customer calls; manage bugs through resolution; and partner with Product and Engineering. Mentor peers, improve documentation and playbooks, identify recurring issues, and recommend product, tooling, and process improvements while maintaining strong customer communication and empathy.

Analyze client adoption and usage data, build models and dashboards, codify transformation playbooks, synthesize engagement learnings, create executive-ready communications, and coordinate Legal Engineering, GTM, and Customer Success teams. The role supports AI transformation engagements for legal and professional services organizations, develops repeatable methodologies, tracks workstreams, and contributes to thought leadership. Travel is required up to 25% of the time.

Develop and execute editorial, campaign, and social content that advances Harvey’s brand and business goals. Write and edit varied formats, translate complex legal and technical concepts into compelling narratives, support content-led campaigns, develop distribution strategies, apply SEO insights, analyze performance data, and maintain a consistent brand voice across channels.

Provide strategic, proactive executive support to senior leaders: manage complex calendars and inboxes, triage requests, prepare meetings and materials, coordinate stakeholders, plan travel, handle confidential information, and support strategic projects to maximize executive leverage and drive business outcomes.

Analyze adoption and usage data, build dashboards and impact analyses, and create repeatable transformation playbooks and frameworks. Support strategic client engagements by synthesizing lessons, mapping stakeholders, analyzing workflows, and tracking workstreams. Develop executive-ready presentations and thought leadership, while coordinating Legal Engineering, GTM, and Customer Success teams to keep initiatives moving.

Analyze client adoption and usage data, build models, dashboards, impact analyses, playbooks, frameworks, and executive-ready communications. Capture best practices from transformation engagements, coordinate cross-functional teams, manage discrete workstreams, and synthesize insights into repeatable methodologies and thought leadership. The role supports AI transformation initiatives for legal and professional services organizations and offers increasing ownership of strategic client engagements.

Analyze client adoption and usage data, build dashboards and impact analyses, and develop repeatable transformation playbooks and frameworks. Support strategic engagements through workflow analysis, stakeholder mapping, tracking, and executive-ready presentations. Coordinate across Legal Engineering, GTM, and Customer Success, synthesize engagement learnings, and contribute to thought leadership on AI transformation.

Lead EMEA mid-market sales managers and own regional net-new and expansion ARR targets. Set sales strategy, territory and coverage models, forecasting, pipeline health, hiring, coaching, and leadership development. Partner with marketing, solutions engineering, legal, and customer success to refine the regional sales motion and customer experience. The role requires scaling a high-performing organization across EMEA while supporting complex software sales to legal and professional-services clients.

Analyze client adoption and usage data, build dashboards and impact analyses, develop scalable transformation playbooks and frameworks, synthesize engagement learnings, and create executive-ready communications. Coordinate cross-functional work across Legal Engineering, GTM, and Customer Success while supporting AI transformation engagements for legal and professional services organizations. The role also contributes to internal knowledge and external thought leadership, with increasing ownership of client workstreams.