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Manage 20–30 strategic enterprise accounts across EMEA, driving onboarding, adoption, renewals, expansions, and measurable customer outcomes. Analyze product usage to increase multi-product adoption and revenue retention. Partner with Sales, Engineering, and leadership to improve customer success processes, influence product priorities, and build scalable best practices. The role requires strong strategic account management experience in SaaS, particularly within the DACH market, plus fluency in English and German.

As a Solutions Engineer, you'll enhance our voice AI platform for enterprise customers, collaborating with sales teams and providing tailored support through technical demonstrations, documentation, and integration solutions.

Own customer onboarding, enablement, adoption, renewals, expansion, and cross-sell for complex B2B SaaS and AI customers across the DACH region. Advise customers on production deployments, APIs, SDKs, usage, and performance. Manage a defined book of business, achieve retention and revenue targets, identify expansion opportunities, and collaborate with Sales, Engineering, Product, Marketing, and Customer Success leadership.

Lead the launch of ElevenLabs voice and audio AI solutions in a new market. Build and manage a team of forward-deployed engineers, engage strategic customers and executives, identify use cases, architect bespoke integrations, deliver demos, and oversee major implementations. The role combines technical prototyping, customer consulting, commercial strategy, team leadership, and collaboration with Research and Product teams to improve AI products and expand adoption.

Own and grow social content across ElevenLabs and ElevenCreative brands, including X, Instagram, TikTok, YouTube, LinkedIn, and Discord. Plan calendars, capture and edit product content, write platform-native copy, manage communities, support launches and creator campaigns, monitor analytics, and refine strategy based on performance. The role requires strong knowledge of AI and creative tools, social trends, lightweight video production, and cross-functional content coordination.

The Enterprise Account Executive will build and manage new business accounts across Spanish-speaking Latin America, identify use cases for conversational AI, and drive revenue growth. Responsibilities include selling ElevenLabs voice technology to organizations, engaging product, engineering, and innovation teams, understanding competitive AI solutions, developing customer relationships, and meeting sales targets. The role requires strong communication, technical solution-selling ability, Spanish and English fluency, and familiarity with regional cultural nuances.

Provide end-to-end technical support for enterprise and B2B customers using ElevenLabs API and ElevenAgents. Diagnose complex issues, troubleshoot integrations involving LLMs, telephony, and AI systems, communicate solutions in English, identify recurring product gaps, collaborate with engineering and product teams, and maintain clear technical documentation. The role also requires acting as a trusted technical partner while working autonomously in a fast-moving remote environment.

Build and own ElevenLabs’ influencer marketing channel from the ground up. Responsibilities include creator sourcing and vetting, deal negotiation, campaign planning, creative briefs, launch execution, performance measurement, attribution, budget decisions, and scalable operating systems. The role partners with paid marketing, social, product marketing, data, and legal teams, targeting creators across YouTube, TikTok, Instagram, and X.

Support revenue leadership by managing calendars, time zones, inboxes, meeting preparation, correspondence, action tracking, travel, board logistics, offsites, and operating cadence. The role requires independent prioritization, strong communication, discretion, and emotional intelligence. It also involves automating administrative workflows such as briefing preparation, scheduling, triage, and recurring reporting using AI tools.

Build and maintain frontend-leaning, full-stack Creative and Studio products using React and Next.js. Develop AI interfaces, UX/UI workflows, proof-of-concept products, integrations, and end-to-end features. Collaborate with Design, Engineering, Growth, and Sales; iterate based on user feedback; maintain scalable, secure infrastructure; process large datasets; and mentor less experienced engineers. The role emphasizes strong portfolio work and demonstrated software engineering ability rather than formal degrees or certifications.