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Serve as the deal desk and pricing expert for North American sales: own pricing and deal structures for complex enterprise deals, maintain CPQ, translate customer requirements, align Finance/Legal/Product/Leadership, build deal-level P&L models, develop pricing frameworks and approval guardrails, and build analytics to identify and fix deal friction.

Own the full billing lifecycle for enterprise accounts: translate closed-won deals into subscriptions, manage mid-cycle changes and offboarding, reconcile billing with contracts and Finance, run audits to ensure revenue integrity, resolve invoice discrepancies, and build automation and guardrails with Engineering.

Build and scale adoption programs for ElevenLabs products (ElevenAgents, ElevenCreative). Deliver enablement, audit customer configurations, track adoption metrics, run regional workshops, partner cross-functionally to drive product time-to-value across a high-volume midmarket/commercial book.

Lead and scale a LATAM SDR team: build onboarding, coaching, and outbound processes; align with AEs on pipeline; use data and tooling to optimize outreach and conversion while supporting go-to-market experiments.

Build and maintain detection and incident response capabilities: triage alerts, investigate incidents, lead responses, develop and tune detection rules, onboard and parse data in SIEM (Chronicle), monitor macOS endpoints and cloud environments (JAMF, GCP/SCC), automate workflows with Python/Bash, and apply MITRE ATT&CK and NIST frameworks to create actionable detections.

Provide on-site IT and AV support at the London office, manage device lifecycle and onboarding, handle inbound support requests, build automation and Slack bots, contribute to Tech Ops projects, and maintain internal IT documentation.

The GTM Recruiter will own the full recruiting lifecycle for the Go-to-Market team, collaborating with leaders in Sales, Customer Success, and Marketing to hire exceptional talent and enhance candidate experiences.

Build and grow a Canadian enterprise account portfolio by sourcing pipeline, closing complex seven-figure deals, and partnering with SDRs, solutions engineering, and customer success. Develop account strategies, educate C-suite on conversational and voice AI use cases, and expand ElevenLabs’ presence across key verticals while shaping the Canadian GTM playbook.

Lead execution of brand partnerships and activations to amplify ElevenLabs across products. Plan and run partnerships (sports, popups, OOH, creator collaborations), develop creative campaigns, build activation assets, manage multi-million-dollar budgets, vendors, contracts, and timelines, measure impact, and coordinate cross-functionally with product marketing, comms, and design.

As a Solutions Engineer, you will collaborate with Account Executives and customers to architect solutions and scale technical offerings in the voice AI platform.